Delivery information below applies to goods available for purchase in the UK from the (or website. 

Christmas Closure - please note we will not be able to dispatch any orders between 23rd Dec and 4th Jan

COVID-19 - please be aware that, order processing, dispatch and delivery times are all potentially affected by the impact of the pandemic and many items have long-extended delivery schedules

Please note that, during adverse weather conditions, delivery times can be affected - check our blog for latest updates.

Machines & Accessories


All orders over £30 goods value (UK Sterling) are delivered free of charge; with orders under £30 attracting a £3.00 charge.  Machines and other items of 5kg or more in weight that are available from stock, are delivered via a next working day, signed for service (except sewing machine cabinets, which are built to order).  Orders received Monday-Friday by 2.00pm are usually dispatched same day; orders received at weekends are usually dispatched the following Monday (all subject to stock availability). 

NB - delivery and order processing times are mostly now extended due to COVID-19 impact.  Please check with us first before making any assumptions about delivery schedules

Please note that some models may be supplied direct from distributor's central warehouse and this can result in delivery schedules being extended by a day or two.

Accessories and other small items are dispatched via 1st class mail and may or may not require a signature (subject to package contents).   

If you are ordering machines or large items likely to be dispatched by carrier, please make sure there will be someone available at your address to receive the delivery.  If you have special delivery requirements, please contact us prior to placing any order.

UK Offshore Addresses / Scottish Highlands

We currently dispatch to these destinations at no additional cost but extended delivery schedules may apply.  Small packages, in the UK are usually unaffected but machines and larger items can take an additional 1-2 working days (depending on location). 

Other Non-UK Addresses

If you are intending to order from outside of the UK please contact us first, as certain restrictions apply to the sale of some brands / models in other areas.  Also, the delivery af any item to a non-UK address is not likely to be included within the price quoted on this site. 

We do not supply Janome branded sewing machines or overlockers to customers residing outside the United Kingdom and the Republic of Ireland. The warranty on Janome products sold by ourselves is limited to these territories.

Delivery Schedules

We aim to keep as many of the products available on our site as possible in stock for immediate dispatch.  However, from time to time, some items may be out of stock or be temporarily unavailable.  We will quote as realistic a delivery schedule as we can when confirming your order and will always attempt to update you if additional information comes to light.  We do therefore appreciate orders displaying both email and telephone contact details, so that we can make sure customers are kept well informed - if you have typed your email address incorrectly for example and not provided a telephone number, we will have no way of contacting you quickly in the event of there being a problem with your order.  Please rest assured that we do not use personal information for any reason other than processing orders and providing related information.  For full details on data handling, please refer to the privacy policy section via the link at the foot of this page.

Goods Not Received

If your order has not been received by the anticipated date, please let us know as soon as possible.  Please note that small items dispatched by post can not be deemed lost until 14 days from date of dispatch and we will be unable to issue replacements before this time has elapsed.  You should be informed how your goods have been sent at the time of dispatch.